Inspection/Testing

As many manufacturers have experienced, a high percentage of goods returned from customers are merely for minor cosmetic or technical problems, such as wrong color, lost of antenna, small scratch, missing of accessories, minor defective parts, etc.

It has become quite cost ineffective for manufacturers to go out of their core competence to identify the return reasons and find ways to recuperate the maximum value of the products.

SSI's service will resolve these problems.

Upon receipt of the returned products, SSI's staff will:

• Inspect whether the items have the following problems:
  
  • Discoloration
  • Scratch
  • Missing parts, accessories, and/or manuals
  • Wrongly returned parts or accessories
    
    
• Test the primary functionality of the items and determine the best asset management method as described below:
  
  • Clean, parts replacement, re-accessorize,
    retouch, and repack, or
  • Parts retrieval, or
  • Repair or Refurbish, or
  • Recycle
• Record the findings and assessment in the database
  
  
• Forward the items to SSI's respective departments for next step processing